Privacy Policy

Last Updated: 20 October 2025

FixProShop™ operates this shop and website, including all related information, content, features, tools, products, and services, to provide you with a personalised shopping experience (the “Services”). FixProShop™ is powered by Shopify, which enables us to provide these Services to you.

This Privacy Policy describes how we collect, use, and disclose personal data when you visit or use the website, make a purchase or other transaction through the Services, or otherwise communicate with us.
If there is any conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy will take precedence with respect to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By accessing or using any of our Services, you confirm that you have read, understood, and agree to the collection, use, and disclosure of your data as described in this Privacy Policy.

What Personal Data Do We Collect or Process?

When we refer to “personal data,” we mean information that identifies or can reasonably be linked to you or another individual. Personal data does not include anonymous or de-identified information that cannot reasonably be used to identify you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences drawn from such data:

  • Contact Information – such as name, postal address, billing address, shipping address, phone number, and email address.

  • Financial Information – such as credit or debit card numbers, financial account details, payment confirmation, and other transaction details.

  • Account Information – including username, password, security questions, and preferences or configurations.

  • Transaction Information – such as items you view, add to your cart, wishlist, purchase, return, exchange, or cancel, as well as your order history.

  • Communications with Us – including information you provide when contacting customer support or otherwise communicating with us.

  • Device Information – such as details about your device, browser, or network connection, IP address, and other unique identifiers.

  • Usage Information – including data on how, when, and for how long you interact with the Services or browse our website.

Sources of Personal Data

We may collect personal data from the following sources:

  • Directly from You – e.g., when you create an account, access or use our Services, or otherwise provide us with personal data.

  • Automatically through the Services – e.g., when you visit our website, use our products or Services, or through cookies and similar technologies.

  • From Service Providers – e.g., when we engage third-party providers to perform functions on our behalf such as payment processing, fulfilment, analytics, or hosting.

  • From Partners and Other Third Parties – including affiliates and marketing partners.

How We Use Your Personal Data

Depending on how you interact with us and which Services you use, we may process personal data for the following purposes:

  • To Provide, Personalise, and Improve the Services.
    We use your data to deliver the Services to you — for example, processing payments, fulfilling orders, managing your account, facilitating returns and exchanges, sending account-related notifications, and tailoring your shopping experience (e.g., by suggesting products based on your purchases).

  • For Marketing and Advertising.
    We may use your data for marketing and promotional purposes, such as sending you marketing emails, SMS messages, or postal mail, and showing you relevant online ads based on your shopping history and activity.

  • For Security and Fraud Prevention.
    We use your data to authenticate your account, maintain a secure shopping experience, detect or investigate fraud, and ensure the safety of our Services. You are responsible for keeping your login details confidential.

  • To Communicate with You.
    We use your data to provide customer support, respond to your inquiries promptly, and maintain our business relationship with you.

  • For Legal Compliance.
    We may process your data to comply with legal obligations, respond to lawful requests from authorities, investigate or participate in legal proceedings, and enforce our Terms or other policies.

How We Share Personal Data

Under certain circumstances, we may share your personal data with third parties for legitimate purposes in accordance with this Privacy Policy. Such cases include:

  • With Shopify and Other Service Providers – who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping.

  • With Business and Marketing Partners – who assist us in providing marketing and advertising services, including personalised ads based on your online activities. These partners process your data under their own privacy policies. Depending on your location, you may have the right to opt out of this type of sharing.

  • With Your Consent or at Your Request – for example, when you ask us to share data to deliver products or use social-media integrations.

  • Within Our Corporate Group – with affiliates or subsidiaries.

  • For Legal and Business Reasons – such as mergers, acquisitions, insolvency, or to comply with legal obligations, enforce our policies, or protect our rights and those of others.

Relationship with Shopify

Our Services are hosted by Shopify. Shopify collects and processes certain personal data about your access to and use of the Services to help us deliver and improve them. Data submitted through the Services may be transferred to Shopify and third parties located outside your country of residence.

To enhance our business and customer experience, we may use certain advanced Shopify features that combine data from your interactions with our shop, other merchants, and Shopify itself. In these cases, Shopify acts as the data controllerfor processing your data for such purposes.

For more information on how Shopify processes your personal data and your related rights, please refer to Shopify’s Consumer Privacy Policy and the Shopify Privacy Portal:
👉 https://privacy.shopify.com/en

Third-Party Websites and Links

Our Services may include links to third-party websites or platforms not operated or controlled by us. Please review the privacy and security policies of any such sites before providing personal data.

We are not responsible for the privacy, security, or accuracy of third-party sites. Any information you provide in public or semi-public areas, including social media platforms, may be viewed by other users. The inclusion of such links does not imply our endorsement unless expressly stated.

Children’s Data

Our Services are not intended for use by children, and we do not knowingly collect personal data from anyone who has not reached the age of majority in their country.
If you are a parent or guardian and believe your child has provided us with personal data, please contact us using the details below to request deletion.
As of the effective date of this Privacy Policy, we are not aware of having “sold” or “shared” personal data of individuals under the age of 16 (as defined by applicable law).

Security and Data Retention

While we use reasonable administrative, technical, and physical safeguards to protect your personal data, no security system is entirely secure. Data transmission over the internet always involves risks.
We recommend avoiding insecure channels when sending sensitive information.

We retain personal data only as long as necessary for the purposes described in this Privacy Policy — for example, to manage your account, comply with legal obligations, resolve disputes, or enforce agreements.

Your Rights and Choices

Depending on your location, you may have some or all of the following rights regarding your personal data (subject to legal exceptions):

  • Right of Access – to request a copy of the personal data we hold about you.

  • Right to Erasure – to request deletion of your personal data.

  • Right to Rectification – to request correction of inaccurate data.

  • Right to Data Portability – to receive a copy of your data in a portable format or have it transferred to another controller.

  • Right to Manage Communications – you may opt out of marketing emails at any time using the “unsubscribe” link in our messages. You may still receive non-marketing emails such as order or account updates.

If you reside in the United Kingdom or the European Economic Area, you may also have the following rights:

  • Right to Object or Restrict Processing – to request that we stop or limit certain data processing.

  • Right to Withdraw Consent – if we rely on consent to process your data, you may withdraw it at any time. Withdrawal will not affect prior lawful processing.

You can exercise these rights where indicated within the Services or by contacting us using the details below.
For more information about how Shopify processes your data and your related rights, visit:
👉 https://privacy.shopify.com/en

We may need to verify your identity before processing your request. You may also authorise an agent to act on your behalf; in that case, we will require proof of authorisation.

Complaints

If you have concerns about how we handle your personal data, please contact us first using the details below.
Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with your local data protection authority.
A list of EEA supervisory authorities is available on the European Data Protection Board’s website.

International Transfers

We may transfer, store, or process your personal data outside your country of residence.
When transferring data outside the EEA or UK, we rely on recognised safeguards such as the European Commission’s Standard Contractual Clauses or equivalent UK-approved contracts, unless the destination country provides an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in our practices or for operational, legal, or regulatory reasons.
We will post the updated version on this website, revise the “Last Updated” date accordingly, and provide any notices required by law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise your rights, please contact us by:

📧 Email: support@fixproshop.com.
📍 Address: Dorf 19, 6275 Stumm, Austria
📞 Phone: +43 650 6038505

For the purposes of applicable data-protection laws, FixProShop™ is the data controller for your personal data.